Migration Officer

Job Description

To empower customers with effective self-service banking solutions by facilitating seamless migration to alternative channels, while delivering exceptional service, support, and sales guidance.

Hello Future Migration Officer

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Build customer relationships through providing professional advice, support and after sales services
• Identify and utilise opportunities to assess and improve own performance
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation.
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Contribute to teamwork and inclusivity within own team
• Provide training to customers on an ongoing basis to increase understanding of the advantages of using alternative channels
• Implement the digital channel migration strategy in area of responsibility to meet business targets

You will be an ideal candidate if you: 

• Have a Grade 12 Certificate
• Have 1 to 3 years of experience in a similar environment

You will have access to: 

• Opportunities to network and collaborate
• Challenging Work Environment
• Opportunities to innovate

We can be a match if you are: 

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Create a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same 

Are you interested to take the step? We look forward to engaging with you further. Apply now!

• Location: FNB Namibia Southern Area Office Keetmanshoop
• 6-day work week

*All applications must be done via the Group’s application portal.  To access the portal click on the link below.

https://firstrand.wd3.myworkdayjobs.com/FRB

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan. The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/07/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.