Applications Technical Specialist (1Finsurv) - BSTD

Brief description

The main purpose of this position is to support, maintain and enhance Business Solutions and Technology (BSTD) applications to ensure systems availability, health and optimal performance.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Monitor the underlying environments (databases and application servers) to ensure capacity management, systems availability and optimal performance across multiple environments.

• Execute periodic system maintenance (e.g. application and security patches, upgrades, bug fixes, fix system vulnerabilities) in accordance with the set procedures to ensure the reliability and availability of systems.

• Provide second-line support by troubleshooting, investigating incident root causes, input to incident reports and implement preventative measures to avoid recurrences.

• Ensure application quality by reviewing application code, perform dev tests including unit tests and deploy changes for solution provided by vendor (s) and/or development team (s) according to deployment procedures.

• Define business continuity procedures and participate in business continuity plan exercise to ensure system resilience.

• Adhere to change control processes in the implementation of system changes.

• To enhance the solutions through the installation of new features and configuring the solution infrastructure to ensure optimal performance.

• Manage internal and external stakeholder relationships and be a service partner to stakeholders with respect to application support.

• To keep abreast of best practices and technologies related to BSTD as well as ensure application thereof where relevant.

• To support and maintain application maintenance roadmaps.

• To provide reporting and recommendations on solution performance and system availability to senior management and relevant stakeholders.