Incident LifeCycle Manager

Job Description

To be responsible for the planning and coordination of all activities required to carry out, monitor and report on the Incident Lifecycle management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit.

• Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff.
• Investigate IT problems, according to impact, through to resolution or error identification.
• Facilitate requests for changes (RFCs) to clear errors.
• Proactive problem management through.
• Monitor progress on the resolution of known errors.

Qualifications

• BSc in IT, Computer Sciences or related field.
• Relevant professional certifications can be an added advantage.

Experience

• 3-6years experience in similar role.
• Microsoft Office Suites (especially Word, Excel and PowerPoint ) and Report Preparation, ITIL V3 Foundation Certification