Branch Manager

Job Description

To manage and develop all available branch resources, including people, process and systems, to deliver a sustainable and profitable branch performance while embedding a strong client-focused culture.

Key Responsibilities:

• Lead and manage branch performance across sales, service, operations, people and client experience.
• Drive revenue, balance sheet growth, cost management and branch profitability in line with catchment objectives.
• Build a high-performance branch team through coaching, workforce planning, performance management and people development.
• Ensure effective risk, compliance, operational control and Occupational Health and Safety standards across the branch.
• Drive client-focused solutions, digital adoption, cross-selling opportunities and stakeholder engagement to support branch execution.

Qualifications

• Bachelor of Commerce, Advanced Diploma or equivalent NQF 7 or higher qualification in Business Commerce or a related field.
• Relevant FAIS qualification is required.
• Must be registered or eligible as a FAIS Representative and meet Fit and Proper requirements.

Experience Required:

• 5 to 7 years’ relevant banking experience, with solid exposure to branch management, sales and service delivery.
• Experience managing income statement performance, branch operations, client experience and controllable costs.
• Proven ability to lead teams, manage workforce requirements and drive performance in a client-facing environment.
• Sound experience in risk, compliance, operational controls and stakeholder management within financial services.
• Exposure to branch profitability, revenue growth, balance sheet management and catchment-based execution will be advantageous.

Behavioural Competencies:

• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Making Decisions and Providing Insights
• Producing Output and Meeting Timescales
• Following Procedures and Showing Composure
• Understanding People and Team Working

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge and Product Knowledge
• Application & Submission Verification
• Processing
• Client Acceptance & Review
• Risk, Compliance and Operational Control