Distribution Manager

Job Description

To oversee the effective functioning, performance and delivery of a defined distribution network, including branches, Points of Representation and related channels, ensuring that the distribution mix remains sustainable, profitable, client-focused and aligned to provincial objectives.

Key Responsibilities:

• Lead and oversee the delivery of sales, service, operational and financial performance across the assigned distribution area, ensuring alignment to provincial objectives and business growth priorities.
• Drive client-focused distribution tactics, local market initiatives and marketing solutions that support balance sheet growth, income statement performance, client retention and improved customer experience.
• Manage operational effectiveness, channel optimisation and service capability across branches, ATMs, digital channels and devices to ensure the front line can respond effectively to client demand.
• Lead, coach and develop branch and distribution teams in line with people management, performance, engagement and lean leadership principles to build a high-performance culture.
• Oversee risk, compliance, quality assurance and FAIS requirements across the distribution area, including Key Individual duties where applicable, to minimise operational losses and ensure regulatory adherence.

Qualifications

• Completed Degree or Advanced Diploma, NQF Level 7 or higher, with a FAIS-recognised qualification in Business Commerce, Finance, Banking, Management
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative certification is required.

Experience Required:

• 5 to 7 years’ relevant branch, distribution or banking leadership experience.
• Proven experience in branch management, including sales, service, people leadership, risk management and income statement responsibility.
• Strong understanding of distribution performance, client engagement, operational controls and financial management within a banking environment.
• Experience leading teams across multiple branches, Points of Representation or client-facing channels will be advantageous.

Behavioural Competencies:

• Leading and directing people
• Convincing and influencing stakeholders
• Making sound decisions
• Interpreting data and providing insights
• Embracing change and driving practical execution
• Resolving conflict and managing escalated client matters
• Producing output in a fast-paced, performance-driven environment

Technical Competencies:

• Business Acumen (Audit)
• Financial Acumen
• People Strategy Development
• Product Knowledge (Consumer Banking)
• Risk Management
• Verbal Communication