Receptionist - CSD

Brief description

The main purpose of this position is to provide a professional and courteous reception service to SARB visitors.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor always.

• Organize self to ensure that work allocated is completed within set time and defined standards independently.

• Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.

• Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.

• Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.

• Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors’ register.

• Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.

• Provide regular reports to the Team Leader in relation to the reception operations.

• Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.

• Maintain a safe and clean reception area by following operating procedures and processes.

• Answer and divert calls through switchboard.

• Take and forward messages received when person requested is not available.

• Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.

• Record and report on telephonic trends and discussions.

To be considered for this position, candidates must be in possession of:

• A Higher Certificate (NQF5) in Receptionist Skills, Office Administration or Call Centre;

• Registered PSIRA grade D/E officer would be an added advantage; and

• two to three years’ of reception experience in a Corporate Environment.

Additional requirements includes:

• Service delivery equipment/ tools/ machinery operating knowledge and skill

• Service delivery reporting knowledge and skill; and

• Service delivery knowledge and skill

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.