Digital Support Specialist

Job Description

The Digital Support Specialist is responsible for ensuring the availability, stability, performance, security, and continuous improvement of the Bank's digital channels and customer-facing platforms. The role provides operational and technical support for Internet Banking, Mobile Banking, Banking Apps, USSD platforms, APIs, payment integrations, and related digital banking solutions.

The incumbent will serve as a critical link between business users, technology teams, vendors, and external partners to ensure seamless digital banking service delivery, exceptional customer experience, and compliance with bank policies and regulatory requirements.

Qualifications

Bachelor’s degree in information technology

Experience
3-4 years of experience supporting designated applications, preferably within banking, financial services, or a related industry. Familiarity with Core Banking systems, peripheral applications, and integration platforms. Experience with troubleshooting technical issues within established SLAs. Experience in supporting application upgrades, patches, and releases.

Behavioural Competencies:

• ​​​​​​​Adopting Practical Approached
• Generating Ideas
• Managing Tasks
• Taking Action
• Upholding Standards

Technical Competencies:

• Application Support
• Business Continuity and Disaster Recovery Planning
• Network Security Monitoring
• Testing (unit, regression, integration)
• Trouble Shooting