Manager, Insurance Sales Enablement

Job Description

To enable Standard Bank Insurance Brokers Contact Centre staff to deliver high quality service to client through the provision of technical, operational, compliant, POC and process support across all systems and processes across the full suite of SBIB services, ensuring that these systems and processes are efficient and simplified to contribute to a positive client experience.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required

1 - 2 years- Insurance experience is also required for the role.
3- 4 years - A detailed understanding of and experience with front and back office processes is essential for the role.
3- 4 years- Experience across the Insurance with exposure to Short term and Long term Insurance

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks
• Producing Output
• Providing Insights
• Taking Action

Technical Competencies:

• Insurance Process & Procedures
• Fraud Detection and Management
• FAIS
• Sales
• Change Management (HR)
• Training Provision
• Project Management (Project Mgmt)